Privacy Policy and Cookies

This website is operated by The Authentic Kitchen. Throughout the site, the terms 'we', 'us' and 'our' refer to The Authentic Kitchen. The Authentic Kitchen offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Privacy

Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint. As a business we wish to stay in communication with you and keep you up to date with news, offers and updates on any products which you may find of interest, but we will only do this with your clear and specific consent.

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

How we may collect information

As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at live events, on and off-line competitions, guest questionnaires, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.

We confirm that unless specific consent is given by the user, the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely, digitally encrypted and password protected.

Information we may collect

We may collect the following information on a consent only basis:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Storing your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What we do with the information we gather

When consent is given to use the information for marketing and communication purposes it is used for the following reasons:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
To carry out our obligations arising from any contracts entered into between you and us.
From time to time, we may also use your information to contact you using your provided email address for market research purposes.
To notify you about changes to our service.

Controlling your personal information

The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased.

When consent is given to use the information for marketing and communication purposes it is used for the following reasons:

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you using your provided email address for market research purposes.

Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted from the mailing lists and removed from the database permanently with no archived records retained.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. If you believe that any information we are holding on you is incorrect or incomplete, please write to us at The Authentic Kitchen, 17 Lewins Walk, Southampton, SO31 8FP, or email us as soon as possible at contactus@theauthentickitchen.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Authentic Kitchen, 17 Lewins Walk, Southampton, SO31 8FP