QUESTIONS AND ANSWERS
Here are some of the most commonly asked questions we’ve received from our customers. If you don’t find the answer you’re looking for, please reach out and we will get back to you shortly.
What Allergens Do You Cater For?
Everything we make is 100% gluten and dairy free, in a dedicated allergen-friendly kitchen that is safe for coeliacs. We also provide dairy free, egg free and low sugar options.
Wherever possible we use entirely free from products. However, some state 'may contain dairy' on their packaging. If you have an allergy rather than an intolerance, please be sure to check the individual ingredients list on each product before ordering. Any 'may contain' products will be listed here.
When Will I Receive My Monthly Cookie Club Subscription?
All monthly cookie club subscriptions are dispatched during the first week of the month, following your first payment. If you have not received your order by the 10th day of the month, please do get in touch and we will find out where it's got to!
How Long Do Your Products Last?
Our products are all best stored in an airtight container as soon as you have opened them, and we suggest eating them all within ten days days - although we'll be impressed if they last that long!
They can also be frozen for up to three months, just make sure to fully defrost at room temperature before consuming, or even better - warm the up in the microwave and serve them with ice cream or custard!
How Does Delivery Work?
All of our products are packaged up in eco-friendly, sustainable packaging and dispatched within 4 working days via Royal Mail's Tracked 24 service. If you've given us your email address and mobile number, Royal Mail will let you know when your parcel will be delivered so you can always make alternative arrangements if you won't be at home.
Orders over £100 receive free delivery automatically at the checkout, and you can also choose free collection at the checkout if you're local to SO31.